Refund policy

Returns & Refunds Policy

We hope you love your order. If for any reason you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase is required.

To start a return, please contact us before sending your item back. Returns sent without prior authorisation may not be accepted.

Customers are responsible for the cost of return shipping unless the item is faulty, damaged during transit, or we have sent the incorrect item.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging. We will work with you to arrange a replacement or, where appropriate, a refund.

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or a faulty item.

Please note that customs duties, import taxes, and any other fees charged by your country’s customs authorities are the responsibility of the customer and are non-refundable.

Each bookmark is carefully inspected before dispatch to ensure it meets our quality standards. As our bookmarks are collectible pieces, minor variations in finish may occur during the manufacturing process. These variations are part of the character of the product and are not considered defects.